Accessibility Statement for
One-Systems Australia

Measures to Support Accessibility

To promote accessibility, we have implemented the following measures:

• Accessibility is included as part of our mission statement.

• Accessibility is integrated into our internal policies.

• Accessibility considerations are part of our procurement practices.

• We have appointed an accessibility officer to oversee these efforts.

• We provide continual accessibility training for our staff.

• Clear accessibility goals and responsibilities have been assigned to our team.

• We employ formal accessibility quality assurance methods to review our content.

• People with disabilities are included in our design personas to ensure inclusivity.
   

Conformance Status

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We are committed to ensuring that all our content meets these standards, which are designed to improve accessibility for people with disabilities.

While our primary goal is WCAG 2.1 Level AA conformance, we have also implemented additional accessibility features, including:

• Images of text are only used for decorative purposes and do not convey essential information.

• Re-authentication after session expiry does not result in data loss.

• Sign language interpretation is provided for select videos.

• Context-sensitive help is available for certain functionalities.

We continue to strive for the highest standards of accessibility and are working to make all areas of our website fully accessible.
 

Feedback

We welcome your feedback on the accessibility of One-Systems Australia. If you encounter any accessibility barriers, please let us know:

• Phone: (08) 8333 0213

• Email: support@onesystems.com.au

• Visitor Address: 168B The Parade, Norwood SA 5067

• Postal Address: One-Systems Australia, 168B The Parade, Norwood SA 5067

• Instagram: One-Systems Australia Instagram

• Facebook: One-Systems Australia Facebook

We aim to respond to accessibility feedback within 1 business day.
 

Compatibility with Browsers and Assistive Technologies

Our website is designed to be compatible with a range of environments and assistive technologies, including:

• Modern web browsers such as Chrome, Firefox, Safari, and Edge with screen readers like JAWS and NVDA on Windows 10, macOS, and newer versions.

• Mobile browsers like Chrome and Safari with voice assistants like VoiceOver on iOS 12 or later, and TalkBack on Android 9 or later.
   

Known Incompatibilities:

• Browsers older than three major versions may not fully support some interactive features.

• Mobile operating systems older than five years may not support all accessibility functions.
   

Technologies Used

To ensure accessibility, we rely on the following technologies:

• HTML – for structuring content.

• WAI-ARIA – for enhancing web accessibility.

• CSS – for styling and layout.

• JavaScript – for interactive content and functionality.

• SMIL – for multimedia content.
   

Accessibility Limitations and Alternatives

Despite our best efforts to ensure accessibility, some limitations may exist. Below is a list of known accessibility issues and potential solutions:

1. User-generated content: Some user-generated comments and uploaded images may not have text alternatives or proper descriptions for screen readers.
   Reason: We cannot ensure the accessibility of content submitted by users.
   Solution: We actively monitor user content for accessibility issues and strive to resolve them within 2 business days. Please use the 'Report Issue' button if you encounter any problems.

2. Videos without captions: Some older videos may not have captions or sign language interpretation.
   Reason: Due to their older format, captions were not included at the time of production.
   Solution: We are in the process of adding captions to older videos. For accessibility alternatives, please contact us.
    

Assessment Approach

We have assessed the accessibility of our website using the following methods:

• Self-evaluation: Our team has evaluated the content internally using tools like the Wix Accessibility Wizard.

• External evaluation: We plan to engage independent accessibility experts in future evaluations.

• We employ a formal quality assurance process throughout the design and development of new content to ensure that accessibility standards are maintained.
   

Related Evidence:

• Evaluation Report: We are currently conducting an evaluation. The formal report will be available here once completed.

• Evaluation Statement: A formal evaluation statement will be provided upon completion.

• Other evidence: Currently, no additional evidence is available, but we are working towards providing more documentation.
   

Approval and Complaints Process

This accessibility statement has been reviewed and approved by the management team at One-Systems Australia. If you have any complaints regarding accessibility or believe that we are not meeting the accessibility standards, please contact us. We aim to resolve all complaints within 2 business days. If the issue persists, you may escalate your complaint to our management team for further review.